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The Electricity Company of Ghana (ECG) has introduced a cashless system and PowerApp to enhance customer experience.
The General Manager of External Communications at ECG, Charles Nii Ayiku Ayiku, shared details during a stakeholders’ engagement with Ghana Private Road Transport Union (GPRTU).
Cash payments will no longer be accepted at ECG offices, urging customers to use digital payment options.
The PowerApp enables direct reporting of issues, reducing response times and improving customer satisfaction.
It provides a user-friendly interface for accessing and managing electricity accounts, including bill payments and power consumption monitoring.
ECG assures the safety and convenience of the PowerApp with robust security measures.
The GPRTU Chairman supports the cashless system and pledges support for awareness and education.
theindependentghana.com
