Government to Launch WhatsApp System for Reporting Power Outages

The government is set to digitise how Ghanaians report power outages, introducing a WhatsApp-based system designed to make fault reporting faster and more efficient.

The initiative, announced by Energy and Green Transition Minister John Abdulai Jinapor, aims to eliminate delays linked to traditional call centres and improve communication between electricity providers and consumers.

Speaking on the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor emphasised the government’s broader commitment to strengthening the energy sector.

“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he said.

Under the new system, consumers will be able to report outages instantly via WhatsApp without needing to place a phone call.

“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he added.

The move marks a shift toward real-time service delivery, with authorities expecting the platform to reduce downtime and significantly improve customer experience in electricity distribution.

Officials also believe the rollout will deepen digital engagement in the power sector, leveraging mobile technology to bridge longstanding gaps in fault reporting and response times.